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on all orders over $49

* Free Shipping offer applies on orders only 48 contiguous United States

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FAQ's


Can I order by Phone?

You sure can. Our customer service representatives are available from 9:00am 9:00pm EST Monday through Friday. Please feel free to call us and place order on phone at No Extra Charge.

 

What credit cards do you accept?

We accept all major Credit Cards like Visa, Master Card, Discover and American Express.

We also accept payment through Paypal.

 

Do you accept Checks or Money Order?

No, We currently do not accept any Checks or Money Order.

 

Is it safe for me to use credit card online?

Please be assured that all your personal information is safe with us when you place order online. We have Verisign Secure 128 bit encryption SSL certificate on our website.

When you submit sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryptionsoftware in the industry - (Secure Socket Layer). While on a secure page, (such as our order form which is hosted in a secure data facility) the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just surfing. 

We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once it is received. You can also refer to our privacy policy at the following link: -
http://www.topbrandvitamins.com/privacypolicy.html

 

Do you ship to APO / FPO addresses?

Yes, we do ship to APO / FPO addresses. You can place the order online or on phone. Orders to APO/ FPO addresses are shipped only by USPS.

 

Do you ship to P.O.Boxes?

Yes, we do ship to P.O. Box. You can place the order online or on phone. Orders to PO Box addresses are shipped only by USPS

 

Is the product in stock?

Yes, most of our products are always in stock, however to maintain such cost effective prices we work on just-in-time inventory. Therefore sometimes, we might have to get some products from the vendors. This might be a 2-3 days process.

 

I have a reseller permit. Can you void the sales tax for me?

Please call our customer service representatives for placing the orders. They will take your order on phone and make sure that you are not charged the sales tax. Please make sure that provide the reseller permit # to the customer service representative while placing the order. Also, you need to email a copy of reseller permit to support@topbrandvitamins.com

 

What is the shelf life of the product?

All of our products are fresh. They have an average shelf life of 2-3 years. However, there might be some products like the probiotics, which might have shorter shelf life.

 

Can I get a catalog?

We currently do not have any book catalogs since our prices and deals change regularly. 

Can I get express delivery for my shipment?

Yes, we can rush ship your order on some of the items. Please call our customer service representatives to get the price quote on express delivery services.

 

I forgot my password. How can I retrieve my password?

As while registering with us, you will be using one of the following accounts:

  1. Google

  2. Yahoo

  3. AOL

Please use the instructions provided to retrieve your password on these sites.

 

When I track my order, the order shows as Hold. Why is my order on Hold?

In some cases, when the billing and shipping addresses do not match, the order can go on Hold, pending verification by one of our customer service representatives.   

Can I make some changes on my existing order?

Yes, you can call our customer services representatives or send us an email at support@topbrandvitamins.comregarding the changes you would like to make to your existing order. Please note that the changes can be made before your order has been shipped.

 

How do I cancel my existing order?

You can call our customer services representatives or send us an email at support@topbrandvitamins.comregarding the cancellation of your existing order. Please note that we can only cancel orders, which are not yet shipped.

 

What is your return policy?

We wish to make your shopping experience with us pleasant and completely satisfactory. In an effort to ensure your satisfaction, we offer a “No Questions” 30-day return policy. Please review our Returns policy below:

Returns made due to Damaged (in shipping) or defective product(s) or In-correct product(s) shipped:
1) We will send a return label in case of defective or incorrect products shipped.
2) Once we receive the defective shipment, we process and ship out a new order within 2-3 business days.
3) We will also issue a complete refund (product price + shipping cost) in case the customer doesn’t want the replacement items.
4) Once a product is returned, refund amount will be credited back to your account within 7 business days.

Customer Returns or Refuses any shipments:
1) Returned products must be unopened and sealed, unless defective and Refused Shipments.
2) They must be returned within 30 days.
3) We will not charge any restocking fee.
4) We will not refund the shipping charges.
5) Once a product is returned, refund amount will be credited back to your account within 7 business days.
6) After 30 days, no returned products will be credited.

We would greatly appreciate your sending us an email at support@topbrandvitamins.com before returning the item. In your email, please include your Order Number, Date ordered, and Reasons for return.


Note on International Returns:

If the package(s) is returned to us because of an address error made by the customer or the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to TopbrandVitamins for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.



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